There's never a reason that your employees aren't paid on time especially if you're outsourcing the service through a payroll vendor. This is their one job. Don't wait until it happens more than once. Make an immediate decision to shop around for another service provider before the problem magnifies with time.
Even though your payroll provider files federal, state and local government employment reports on your behalf, your company is still responsible for missed filing deadlines. When your payroll company lets a deadline pass or can't find essential paperwork such as tax forms and I-9 forms, those are clues to look for a more reliable provider.
Finally, it is important that you are satisfied with the service you are provided in order to properly pay your employees for each pay period. If you feel at any time like you're not receiving the customer care that you deserve it may be time to make a switch. Look for a local company like Pay Tech, with outstanding customer reviews and the ability to make customer service a priority.
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